Technical Account Manager (Fintech)

Working with Business development and Engineering team, your expertise will help in implementing, managing exceptional payment services to our merchants (e.g. gaming studios).

• Customer Communication and Technical Support: Collaborate with merchants to help them understand and effectively use our products and APIs.
• Integration Monitoring and Issue Resolution: Regularly monitor the integration status of merchants, quickly identify and resolve technical issues to ensure seamless integration.
• Create alignment on the implementation of payment services, role clarity and optimal processes to ensure continuous functionality and improvement of our Payment Operations.
• Identify opportunities for new integrations, enhance existing processes through novel approaches while always keeping the end-users in mind.
• Facilitate knowledge building and knowledge sharing between teams and projects.

• At least 2 years of experience in technical support or integration.
• Bug reporting experience.
• Knowledge in RESTful APIs, Postman.
• Experience in the mobile application, gaming industry or payment technology.

• A competitive salary based on the results of the interview.
• A strong internal community and an environment for growth: we are all passionate about what we do and have solid backgrounds to support it.